THE 5 PILLARS OF
EXPERIENCE

why humans are paying more for feels and not for things

CULTURE

"I get to feel a part of something, a community."

EASE

"Eliminating stress through convenience."

LUXE

"Providing a point of difference through luxury and status."

SURPRISE

"Creating a feeling of delight through the unexpected."

IMMERSION

"Disconnecting to reconnect."

These 5 pillars are the foundations of any successful business not just surviving but THRIVING in the Experience Age; and will be the very pillars that your consultancy package, product design, and/or training will be built upon.

COMPLETELY CUSTOMISED CAREFULLY CURATED

In the same way that every facility’s needs are different, so too are your needs for a customised consultancy journey.

If you’re just starting out, I can guide you on as much (or as little!) of the process as you need - from product conception and member experience design, right through to recruitment and even sales training.

If you are an existing facility, allow me to step into your current E2E experience through a detailed mystery shop process that will identify your “experience gaps” and inform a tailor-made training solution.

How I have helped previous clients

• Full consultancy - from idea conception, to club opening reality.

• A new product to add to a clubs existing fitness programs 

• A refresh and look at current programming or timetabling

• Team Training - whether it be instructional team, or customer service - we can run full certifications through to one off workshops

• Team training for online coaching

• A mystery shop analysis with report

• A personalised solution - understanding how to cater to the unique biological needs of members

• Or simply another set of eyes and ears to bounce ideas over a series of mentorship calls

I create tailored solutions for you and your fitness facility, to ensure you are delivering the best possible experience to your members time after time!

Ready? Get in touch!